Returns & Exchanges
At UrbanYog, we want you to be completely satisfied with your beauty and wellness journey. If you are not happy with your purchase, we offer a hassle-free 15-day return and exchange policy for all unopened and unused products.
Return Process
- 1.Initiate Request
Log into your UrbanYog account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.
- 2.Quality Inspection
Ensure the product is in its original packaging with all seals intact; our team will review your request and provide a return authorization via email.
- 3.Schedule Pickup
Once approved, we will arrange a complimentary reverse pickup from your registered address at a time that is convenient for you.
- 4.Refund Processing
After the item reaches our warehouse and passes quality checks, your refund will be credited to your original payment method within 5-7 business days.