Frequently Asked Questions
Everything you need to know about your UrbanYog beauty journey.
Are UrbanYog products suitable for all skin types?
Yes, our products are formulated to be gentle yet effective across various skin types. However, we always recommend performing a patch test before full application.
How can I track my order status?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused and unopened products if they arrive damaged or if the wrong item was delivered.
Are your products cruelty-free and vegan?
Absolutely. UrbanYog is committed to ethical beauty; all our products are 100% cruelty-free and do not contain animal-derived ingredients.
Which payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for other regions across India.